Terms and Conditions

Your Tenancy LTD subscription service

1. This Agreement governs the relationship between You, the person that purchased our service, as the consumer of Our service and Us/We, Your Tenancy LTD, as the supplier of those services. By subscribing to Our service using this website or any other channel, you agree to be bound by the terms of this Agreement.  Should a conflict arise between this Agreement and any other part of this website or any other literature, this Agreement shall take precedence.
2. A Your Tenancy LTD subscription enables tenants to book pre agreed services that are included in their subscription package. Customers to call upon a few pre-agreed end of tenancy cleaning referred to below as Services Included, in exchange for an ongoing monthly fee.

As part of your subscription to Your Tenancy, you will enjoy several benefits. These consist of:

3. Optional Menu of Cleaning Services

3.1 At the point of purchasing Your subscription, you may opt to include any or all the services listed below in this clause six.

(a) End of tenancy cleaning; this service consists of a full end of tenancy clean with one of our partners. The service will be detailed in your welcome pack.

(b) Oven Cleaning: this service consists of one of our partners to carry out a full oven clean outlined in your welcome pack.

(c) Carpet cleaning: this service consists of full house carpet cleaning which is outlined in your welcome pack.

(d) Extractor fan cleaning: this service consists of cleaning and a new filter. Details are outlined in your welcome pack.

(e) External Windows: this service consists of all external windows being cleaned with a pure water system.

Your Tenancy Subcontractors

4. Your Tenancy membership grants you access to our outsourced cleaning services, provided by insured cleaning companies. This entitles you to a one time visit by our contracted cleaning professionals to your home for the agreed-upon services outlined at the beginning of this Agreement or as subsequently amended in writing. We refer to these professionals as “Cleaning Specialists,” who are individuals contracted by us and covered by insurance. Our Cleaning Specialists possess various qualifications and skills related to cleaning services to ensure the highest standards of cleanliness and hygiene in your home.
5. We undertake as part of this Agreement that whatever the particular works that are scheduled to be carried out during a visit, the cleaning specialist that attends your home will always be appropriately qualified for that purpose and will carry out their Work with due care and skill.  

Your obligations to Us

6. Throughout the life of your subscription, you must cooperate with Us and facilitate Our compliance with Our obligations under this Agreement.  This includes but is not limited to:

(a) Prior to the commencement of your subscription, it is imperative to openly communicate any pre-existing damage, faults, or discrepancies within your home. During the visit by our Home Manager, please provide full disclosure of any existing issues related to the interior or exterior of your home. This includes reporting any needed repairs or defects that may impact the duration of scheduled work beyond the initially anticipated timeframe. Transparent communication at the outset allows us to effectively plan and address any concerns to ensure a smoother subscription experience.

(b)  Allowing Us access to you home when we attend to carry out the service under this Agreement. 

(c)  For the cleaning service to be conducted efficiently and without any risk, it is essential that the accommodation is entirely vacant. This entails clearing all areas designated for work of any personal effects or valuable items. This precautionary measure aims to create a risk-free working environment for our Home Technician and minimize the potential for any inadvertent damage to your possessions. Your cooperation in ensuring the designated spaces are devoid of personal belongings enhances the effectiveness and safety of the cleaning process.

 (d)  Providing all necessary power and a clean water supply for Our use in the delivery of Our obligations under this Agreement.

7. You are liable to pay for the cost of waste disposal and for parts and materials used in, or purchased for, the process of delivering our services to You.

Public liability Insurance

8. We shall always maintain Public Liability Cover insurance with a minimum cover of £5,000,000.

Data protection

9. We undertake to process your personal data in accordance with Our Privacy Policy as made available elsewhere on this site.

Website access and security

10. Access to Our website is provided on an “as is “basis and on a “as available” basis. We may alter, suspend, or discontinue Our website or any part of it at any time. We do not guarantee that Our website will always be available or that access to it will be uninterrupted. If we suspend or discontinue Our website, we will try to give you reasonable notice of our doing so.
11. Whilst we will exercise reasonable skill and care to ensure that our site is secure and free from viruses, malware, and other internet security risks, you are responsible for protecting your hardware, software and for keeping Your login details confidential including your password. 

Cooling off period

12. This Agreement may be cancelled within 14 days of the date of purchase without any penalty provided that no services have been rendered by Us to You during that period.

Duration of this Agreement

13. This Agreement shall last for a minimum period of 6, 12, 24 or 36 months as selected by You when You first subscribe to the service. We call this the Initial Period. The Agreement cannot be cancelled during the Initial Period. If you want the Agreement to end on the exact date of the expiration of the Initial Period, you must give Us written notice to cancel at least three calendar months before the expiry of the Initial Period. For example, if you sign up on the 1^stof January 2022 for an Initial Period of two years, and you want your membership to end exactly two years later the 31^st of December 2024, you must give us written notice to cancel on or before the 30th of September 2024. 
14. If You do not give Us written notice to cancel three calendar months before the expiry of the Initial Period, this Agreement will automatically renew on a day-by-day basis until You give Us three months written notice of cancelation and that notice period has expired. 
15. Please note that Your notice to cancel this Agreement at any time shall not be deemed to have been given until We have confirmed in writing that we have received it.

Changes to this Agreement

16. Save for the paragraph below, any changes to this Agreement unless they are minimal and/or not detrimental to your rights, can only carried out with Your Consent.  Where Your Tenancy LTD seeks to make material changes to this Agreement, We must first write to you and give you at least one calendar months’ notice of any changes.  You are free to refuse to accept the proposed changes in which case the old Agreement will remain in force for remainder of Your subscription.
17. During the Initial Period subscription prices cannot be increased by Your Tenancy. Once the Initial Period has expired, Your Tenancy LTD may increase prices once in any rolling 12-month period and any increase shall be limited to a maximum of the CPI rate plus
    3% per annum.   

Cancelled or wasted visits.

18. All visits can be cancelled by giving notice of two full days before the visit is due without any adverse consequence. 
19. Where a visit is cancelled without giving two full day’s notice or where a visit is not cancelled but our employee is unable to access the property because there is no reply to the doorbell/knocking, the subscriber can book a replacement visit for the same purpose, but that visit must be at least 3 clear days in the future and at a time suitable for our convenience. Where in any 12-month period a second visit is cancelled less than two days before the scheduled time, or there is no access available, the subscriber shall forfeit the entitlement to a visit for the same purpose during the year in question.

Exclusions & limitations

20. Your Tenancy Ltd is committed to providing cleaning services aimed at restoring the property to its original state prior to the arrival of future tenants. Our goal is to ensure that the residence is presented in a clean and well-maintained condition, creating a welcoming environment for incoming occupants. Through our dedicated cleaning services, we strive to uphold the standard of the property and contribute to a positive experience for future tenants.
21. Please note that our subscription service is designed to address general cleaning needs and maintain the property’s cleanliness. It is important to understand that the service does not cover the restoration of pre-existing damages to the property. If there are any aspects of the property that cannot be cleaned back to its original specifications, you will be promptly informed. Our aim is to provide transparency and clarity regarding the limitations of the cleaning service, ensuring you are aware of any conditions that may affect the restoration of the property to its original state.
22. Unless agreed in writing between Your Tenancy LTD and You, you will be responsible for the cost of removal of waste from your home.
23. For the avoidance of doubt, Services Included apply exclusively to the home covered under this Agreement as given to Us at the outset. We refer to this as Your home.

Complaints procedures

24. Any claim for damage must be reported to Your Tenancy LTD within 48 hours of the cleaning service visit. The Company will not be liable for any damage or loss caused to you or your property and any such liability will be between you and Your Tenancy LTD.
25. All booking services, as provided by the Company, shall be deemed to have been carried out to the Customer’s satisfaction unless written notice is received by the Company with details of the complaint within 3 days of the booking being completed. We will fully investigate any complaint and attempt to resolve it in a professional and timely manner.
26. Your Tenancy LTD will manage all complaints received in respect of the cleaning itself and this will not be the responsibility of the Company. If a complaint is passed to the Company, the Company will pass the complaint onto the Cleaning Company who will respond to the Customer.
27. We reserve any right to refuse disclosure of confidential company documents.
28. We shall not be liable for Your Tenancy LTD or any third parties that Your Tenancy LTD may employ or any person who may enter or is present at the Customer’s premises during the cleaning visit nor any costs incurred of said 3rd parties not being granted access by the Customer. The Customer will be responsible for granting access to the property to both Your Tenancy LTD and/or any third parties.
29. We suggest, without acceptance of any liability, that all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and/or not cleaned by Your Tenancy LTD and for the avoidance of doubt the Company accepts no liability for any loss or damage howsoever caused.
30. We are not responsible for any existing damage to Customer’s property in the form of old/stains/burns/spillages etc. which cannot be cleaned/removed completely by Your Tenancy LTD using the industry standard cleaning methods.
31. Arrival times and cleaning times are an estimate. The Company will not be liable, under any circumstances, for missed/ cancelled appointment costs or any other costs owing to delayed arrival or completion times. We agree that we will arrange the booking of Your Tenancy LTD, and any liability thereafter will vest in Your Tenancy LTD.

Claims for damages

32. Your Tenancy LTD will make every reasonable effort not to damage any property and Your Tenancy will be liable for any replacement and/or loss or damage subject to any terms that the Customer has with Your Tenancy.
33. In case of any damage, which is to be caused by Your Tenancy LTD. Your Tenancy LTD must be given first opportunity to make good any damage. For the avoidance of doubt, the Company will under no circumstances be liable for any damage and/or loss howsoever caused during the cleaning or after an initial booking has been made by the Customer.

General

34. The Customer must ensure that all personal belongings are completely moved out. If this is not complied with, the Customer agrees to an additional charge of £50 be charged.

35.Rubbish or waste removal is not part of Your Tenancy ’s end of tenancy cleaning service and will incur an additional charge.

36. If the Customer is more than 30 minutes late a late fee may be charged, and the Customer agrees to such a charge.
37. An additional charge of £50 will be applied if Your Tenancy needs to unblock drains.
38. The cleaning of 1) walls 2) any mould on walls or ceilings 3) the inside of toasters, kettles and other electrical appliances is not included in any quote which is provided to the Customer. The Company must be notified of any wall washing requirements at the time of booking.
39. There must be electricity and hot water access within the property for Your Tenancy LTD to carry out the cleaning service.

Cancellations

40. If you cancel your cleaning appointment less than 48 hours prior to the scheduled time, during office working time Mon – Fri from 9 am to 6pm, Your Tenancy LTD will charge you a £50 cancellation fee. If you cancel your cleaning appointment more than 48 hours in advance of the appointment, you will not incur a cancellation charge.
41. If you reschedule your cleaning appointment less than 48 hours prior to the scheduled time, Your Tenancy LTD will charge you a £30 cancellation fee. Rescheduling your service at least 2 days in advance of the appointment will incur no charges.
42. Your Tenancy LTD may refuse any cleaning job if the condition of the property reserves the rights to change prices without notice if the client has misrepresented any information.
43. If anything appears to be hazardous to either the health and/or well-being of its operatives. If the Company is not made aware of such potential hazards before the commencement of the cleaning service, we reserve the right to charge the Customer will be charged £100 by way of a non-refundable abortive fee.
44. Your Tenancy LTD may cancel or reschedule a service, where any accident or any unexpected or unforeseeable circumstances arise during the cleaning. The Company will not be liable to the Customer in any way if any cleaning is cancelled further to this clause.

Jurisdiction and validity of Agreement

45. If any part of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remainder of this Agreement shall not be affected.
46. This Agreement shall be interpreted under and governed by the laws of England and Wales.